TOTAL QUALITY MANAGEMENT

ISO 8402:1994 All activities of the overall management function that determines the quality policy,objective and responsibilities,and implement them by means such as quality planning,quality assurance and quality improvement within the quality system.

TQM Elements

1.Ethics

2.Integrity

3.Trust

4.Training

5.Teamwork

6.Leadership

7.Recognition

8.Communication

TQM tools for Goal setting

1.Specific

2.Measurement

3.Attinable

4.Realistic

5.Time-Bound

Tools and Techneques for Process Improvement

1.Problem solving Methodology such as DRIVE

2.Process Mapping

3.Process Flowcharting

4.Field Force Analysis

5.cause and effect Diagram

6.CEDAC

7.Brainstorming

8.Pareto Analysis

9.Statistical Process Control

10.Control Charts

11.Check Sheets

12.Bar Charts

13.Scatter Diagram

14.Matrix Analysis

15.Dot Plot or Tally Chart

16.Histograms